Feedback

How to Access: From the main menu, click the Feedback section.

Attendee feedback is vital to the success of any event, offering valuable insights into the attendee experience and helping you improve future events. In Conference Tracker, you have access to multiple feedback tools, including Polls, Surveys, Session Evaluations, and a comprehensive Conference Evaluation. Each of these tools allows you to gather specific insights at various stages of the event, ensuring that you can collect actionable data to enhance both current and future conferences. In this section, we'll explore how to effectively utilize these feedback options to engage attendees and measure the success of your event.

How to Access: From the main menu, click the Feedback > Session Evaluation section.

This section allows you to create session satisfaction surveys for your attendees to take. Surveys can only be completed by attendees using the Attendee app. Attendees will be asked to complete a survey upon signing in to a session, but they can also manually access uncompleted surveys using their app at a later time. Each survey question can be answered using a number scale of 1 to 5. You can customize two different surveys: the default survey and the session-specific survey. The default survey is asked instead if you don't create a session-specific survey for a certain session. You also have the option of restricting attendees from earning credits until they've completed a survey.

• General Configuration: You can enable and disable session evaluations here by either marking or removing the check on the Enable session evaluation surveys box. Marking the Allow open comments box will allow the attendees to write a text comment at the end of each survey.
• Customize default survey: This section allows you to create the questions for your default survey.
• Customize session survey: This section allows you to create the questions for each session. You can search for the session you would like to create a survey for and you will be able to change the questions asked on the survey.

How to Access: From the main menu, click the Feedback > Polls section.

Polls provide a quick and interactive way to engage your attendees during an event. Whether you’re gauging opinions in real time or sparking discussion, Polls allow you to gather immediate feedback on specific topics. This tool can be used to enhance audience participation, measure engagement, or gain insights into attendee preferences. In this section, we’ll walk through how to create, manage, and use Polls to make your event more interactive and responsive to attendee input.

In this section, you will be able to:

• Create - This option will allow you to create your polls. More information on this can be found below.
• View Results - This option will allow you to view all results from your polls. More information on this can be found below.
• Search Filters - With search filters, you can filter out specific polls by picking different options. This is useful if you quickly want to find a specific poll.

Each Poll in your list will also have poll-specific options. These are accessed by clicking on the three dots at the right of each poll's title. These include:

• Publish - This setting will only be available if you have set up a poll that has not been published yet and does not have a scheduled publish date. This option will let you immediately publish your poll to your attendees.
• Unpublish - This setting will only be available if you have published your poll BUT no one has answered it yet. This option will take down your poll, allowing you to make any necessary edits before publishing it again.
• View Results - This setting will only be available if your poll has already been published AND it has been answered by at least one person. This will quickly take you to the results screen for your chosen poll.
• Copy - This option will allow you to copy your chosen poll as a new poll. This is useful if you would like to keep the same data but only change one or two things in your current poll.
• Delete - This option will allow you to delete your chosen poll.

By clicking on the Create button, you will be taken to the Create a New Poll screen. You will have the following options to edit your poll:

• General Information:
  • Name and Description: These fields will allow you to give your poll a title and a brief description.
  • Audience: This feature will be used to specify who will be receiving this poll. You can choose to send this poll to every attendee in your conference, a specific attendee group, every attendee registered to a session or every attendee checked in to a session.
  • Time Limit: You can set an optional time limit to your poll. Once this set time has passed, your poll will no longer be answerable.
  • Answers are Anonymous: You can set your poll to have anonymous answers, blocking out who answered your poll and just displaying the actual data.
  • Show Results to Respondents: Checking this field will allow the attendees who answered your poll to view answers from other guests.
• Display:
  • Set the background color, and foreground color of the polls appearance.
• Schedule Publish:
  • Choose the correct date to send out the poll to attendees. Leaving this field blank will not publish your poll until you manually choose to do so.
• Specify the question for this poll: Add a type of question for the attendee to answer in the poll.
  • Type: You have six overall types of questions you can choose to add to your poll. These include:
    • Open Text: This type allows your attendees to write in any answer they choose.
    • Multiple Choice: This type allows your attendees to pick from a list of choices, pre-determined by the creator of the poll.
    • Image Choice: This type works similarly to the multiple-choice type, but you are able to add an image to each choice.
    • 5 Stars: This type allows your attendees to pick rating stars. The stars range from 1-5 and have the following preset titles:
      • 1-Star: Worst
      • 2-Star: Bad
      • 3-Star: Okay
      • 4-Star: Better
      • 5-Star: Best
      • Note: These preset titles can be customized.
    • 3 Levels of Satisfaction: Similar to the 5 Stars type, this type allows your guests to pick between three levels of satisfaction. The presets for these are Happy, Satisfied and Unhappy. As with the 5-Stars type, these titles can be customized.
    • Thumbs Up or Down: This type allows your attendees to pick between a thumbs up or a thumbs down. They will have preset titles, but you can customize them here as well.

The View Results section will allow you to view all results from any answered poll that you have published. You will be able to see General Information about your poll, such as the date and time it was published and the number of respondents. Your results, depending on the question type, will be organized into text responses, data charts or data tables. You can also print these results by pressing the blue Print button on the top of this section.

How to Access: From the main menu, click the Feedback > Surveys section.

With the Surveys section, you can create and send surveys containing multiple questions to your Attendees. These work very similarly to Polls, but the key difference is that it allows you to insert as many questions as you would like, as opposed to the one-question Poll. You can also schedule your Surveys to go out at specific dates and times. Surveys are good to use to obtain feedback from your Attendees on multiple aspects of your conference. In this section, you will be able to:

• Create - This option will allow you to create your surveys. More information on this can be found below.
• View Results - This option will allow you to view all results from your surveys. More information on this can be found below.
• Search Filters - With search filters, you can filter out specific surveys by picking different options. This is useful if you quickly want to find a specific survey.

Each Survey in your list will also have survey-specific options. These are accessed by clicking on the three dots at the right of each survey's title. These include:

• Publish - This setting will only be available if you have set up a survey that has not been published yet and does not have a scheduled publish date. This option will let you immediately publish your survey to your attendees.
• Unpublish - This setting will only be available if you have published your survey BUT no one has answered it yet. This option will unpublish your survey, allowing you to make any necessary edits before publishing it again.
• View Results - This setting will only be available if your survey has already been published AND it has been answered by at least one person. This will quickly take you to the results screen for your chosen survey.
• Copy - This option will allow you to copy your chosen survey as a new survey. This is useful if you would like to keep the same data but only change one or two things in your current survey.
• Delete - This option will allow you to delete your chosen survey.

By clicking on the Create button, you will be taken to the Create a Survey screen. You will have the following options to edit your survey:

• General Information:
  • Name and Description: These fields will allow you to give your survey a title and a brief description.
  • Audience: This feature will be used to specify who will be receiving this survey. You can choose to send this survey to every attendee in your conference, a specific attendee group, every attendee registered to a session, or every attendee checked in to a session.
  • Time Limit: You can set an optional time limit for your survey. Once this set time has passed, your survey will no longer be answerable.
  • Anonymous Answers: You can set your survey to have anonymous answers, blocking out who answered your survey and just displaying the actual data.
  • Show Results to Respondents: Checking this field will allow the attendees who answered your survey to view answers from other guests.
• Display:
  • Set the background color, and foreground color of the appearance of the survey.
• Schedule Publish:
  • Choose the correct date to send out the survey to attendees. Leaving this field blank will not publish your survey until you manually choose to do so.
• Specify the question for this survey: Add a type of question for the attendee to answer in the survey.
  • Type: You have six overall types of questions you can choose to add to your survey. These include:
    • Open Text: This type allows your attendees to write in any answer they choose.
    • Multiple Choice: This type allows your attendees to pick from a list of choices, pre-determined by the creator of the survey.
    • Image Choice: This type works similarly to the multiple-choice type, but you can add an image to each choice.
    • 5 Stars: This type allows your attendees to pick rating stars. The stars range from 1-5 and have the following preset titles:
      • 1-Star: Poor
      • 2-Star: Fair
      • 3-Star: Good
      • 4-Star: Very Good
      • 5-Star: Excellent
      • Note: These preset titles can be customized.
    • 3 Levels of Satisfaction: Similar to the 5 Stars type, this type allows your guests to pick between three levels of satisfaction. The presets for these are Happy, Satisfied, and Unhappy. As with the 5-Stars type, these titles can be customized.
    • Thumbs Up or Down: This type allows your attendees to pick between a thumbs up or a thumbs down. They will have preset titles, but you can customize them here as well.
  • Add Question: This button, located at the bottom of your last edited question, will allow you to add a new question to your survey.

The View Results section will allow you to view all results from any answered survey that you have published. You will be able to see general information about your survey, such as the date and time it was published and the number of respondents. Your results, depending on the question type, will be organized into text responses, data charts, or data tables. You can also Print these results by pressing the blue Print button at the top of this section.

How to Access: From the main menu, click the Feedback > Conference Evaluation section.

The Conference Evaluation section allows you to quickly create a survey to collect feedback from Attendees regarding the overall performance of your Event. This evaluation comes pre-built with a recommended template, as well as the ability to customize it to your liking.

In the Create Evaluation section, you will be able to edit, customize, and schedule the survey that goes out to Attendees at the end of your Event.

• Name* - Here you would give your Evaluation a Title.
• Answers are anonymous - This toggle will determine whether or not you can see who submitted which answers to your Evaluation.
• Background and Foreground Color - These options will allow you to customize the color scheme of the Evaluation seen by Attendees.
• Publish On - Schedule the Date and Time that your Evaluation will be sent out.
• Use Template - This is a pre-built template of suggested questions to maximize Attendee Feedback.
• Start from Scratch - This will allow you to customize your Evaluation from a blank slate.

Note: When adding “Questions” you can choose from several available “Answer Type” options:

This screen will allow you to Edit the previously created Evaluation, Publish it manually, View the Results, or Delete it.

This is where you can quickly view the results of your previously published Conference Evaluation. You will be able to see information such as Total Responses, Participation Rates, and General Information about the Evaluation. Underneath, you will see your questions listed with handy graphs showing you the percentages of responses per question in either Bar Graph, Pie Chart, or Table form. Changing this display from Chart to Table will allow you to click on the individual answer count to see the individual Attendees who selected each answer choice.

https://desk.zoho.com/portal/engineerica/en/kb/articles/conference-tracker-how-do-administrators-manage-polls

https://desk.zoho.com/portal/engineerica/en/kb/articles/conference-tracker-how-do-administrators-manage-surveys

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