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- | ======Frequently Asked Questions======= | ||
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- | ===== From Students ===== | ||
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- | == How to Cancel an Appointment == | ||
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- | To Cancel appointment. Follow the next steps. | ||
- | Go to Center Administrator> | ||
- | -Use the filter to display your appointment/ | ||
- | -Select the appointment/ | ||
- | -Click **Cancel**. | ||
- | |||
- | == How to Re-Schedule an Appointment == | ||
- | To re-schedule appointment/ | ||
- | Go to Center Administrator> | ||
- | -Use the filter to display your appointment/ | ||
- | -Select the appointment. | ||
- | -Click **Re-Schedule** | ||
- | -Change your available options: Date, Start Time and Duration of the appointment to other available tutor' | ||
- | -Also you can change the tutor. If the Tutor matches with your criteria. | ||
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- | == How to send a message to a tutor or a center admin == | ||
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- | The college must have messaging features enabled. | ||
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- | Using Accudemia Message System: | ||
- | -Click **New Message** at down toolbar. | ||
- | -Wait for New Message pop up window. | ||
- | - ++Type and select the student to send the message | This | ||
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- | feature can be filtering by **Contacts**, | ||
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- | all **People**.++ | ||
- | -Type de Subject | ||
- | -Enter your Message into **Message** | ||
- | -Click ** Send** to send the message. | ||
- | |||
- | === Still have questions? === | ||
- | [[accudemia: | ||
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- | ===== From Tutors ===== | ||
- | |||
- | === Still have questions? === | ||
- | [[accudemia: | ||
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- | ===== From Instructors ===== | ||
- | |||
- | === Still have questions? === | ||
- | [[accudemia: | ||
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- | ===== From Administrators ===== | ||
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- | == Importing your data for the first time == | ||
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- | Please follow the steps described in the reference manual: [[accudemia: | ||
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- | == How do I should name my data fields? == | ||
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- | An import file may contain one or more types of information. It is possible for example to import a file which contains students, subjects, instructors, | ||
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- | == How do I update my data? == | ||
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- | The existent users are not deleted when you import new ones. You don't need to worry about that. | ||
- | Importing from a file will either create new students or updated the ones already on Accudemia if they have the same ID, but they will never be deleted. | ||
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- | == What format can we use to import my data? == | ||
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- | Accudemia Data Exchange currently supports CSV files. If you are a developer, you can also import from your own database just building a plug-in for ADX. Take a look at [[http:// | ||
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- | == ADX Error: The file is being used by another process == | ||
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- | ADX does not allow the data file to be open. You have to close the file you have open in other application (ie. notepad, Microsoft Excel, ...) while your information is being read by Accudemia Data Exchange. | ||
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- | == How to get notified by ADX about scheduled executions? == | ||
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- | It’s an essential part of scheduled import. As files are uploaded automatically, | ||
- | You can access to it at the task bar: Tools> Options. | ||
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- | Also, you can choose the options to ADX sent you an email. There you can select the email addresses to receive the notifications. | ||
- | You can access to it at the task bar: Tools> Options> | ||
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- | == How do I get support in ADX? == | ||
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- | Now, let’s say the jobs fails… it’s possible even under normal conditions (not software bugs), i.e.: if the source file does not exist, you have not internet connection, … | ||
- | You’ll get the “Get Support!” button right there! | ||
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- | You can send the report anonymously, | ||
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- | === Still have questions? === | ||
- | [[accudemia: | ||
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- | ===== General Troubleshooting ===== | ||
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- | == How do I enable JavaScript in my browser? == | ||
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- | [[enablejavascript|View Answer >]] | ||