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Frequently Asked Questions

  1. How to Cancel an Appointment?

    To Cancel appointment, follow the next steps: 1- Go to Center Administrator -> Appointment -> View All 2- Use the filter to display your...

  2. How to Reschedule an Appointment?

    To re-schedule appointment, go to Center Administrator> Appointment> View All
    1. Use the filter to display your appointments.
    2...

  3. How to send a message to a tutor or a center admin?

    The college must have messaging features enabled. Using Accudemia Message System: 1. Click over New Message at down toolbar. 2. Wait for New...

  4. How do I should name my data fields?

    An import file may contain one or more types of information. It is possible for example to import a file which contains students, subjects,...

  5. How do I update my data?

    The existent users are not deleted when you import new ones. You don't need to worry about that. Importing from a file will either create new...

  6. What format can we use to import my data?

    Accudemia Data Exchange currently supports CSV files. If you are a developer, you can also import from your own database just building a plug-in...

  7. ADX Error: The file is being used by another process

    ADX does not allow the data file to be open. You have to close the file you have open in other application (ie. notepad, Microsoft Excel,...

  8. How to get notified by ADX about scheduled executions?

    It’s an essential part of scheduled import. As files are uploaded automatically, system administrators must be notified when the information...

  9. How do I get support in ADX?

    Let’s say the jobs fails. It’s possible even under normal conditions (not software bugs), i.e.: if the source file does not exist, you...

  10. How do I enable JavaScript in my browser?

    In order to view Accudemia, you will need to have JavaScript enabled in your browser. To do so, please follow the instructions below:
    ...

  11. What is the new MDST mode?

    The Multi-Device Session Tracking mode is designed for groups of people with the same pre-fixed course and service in a period of time.

  12. What we mean by 'appointment' and 'session'?

    Every appointment has a related session log specifying the duration, place, tutor, and the rest of the session information.
    If a student...

  13. How to change the way students sign out from appointments?

    If you want students to be automatically signed-out from appointments you must clear the settings "And stays signed in for at least...

  14. How to change your ID mask?

     To do so, please go to the Control Panel -> User Accounts, and enter the new mask. You will be asked to check that your ID still works,...

  15. Can my information be restored using the internal Accudemia backups?

    There’s no way for us restore all the database due to the way the information is stored in the server. We have backups only for security and...

  16. Can we add custom fields to the student profile?

     Yes, you can add custom questions in the Control Panel -> Profile Questionnaire. There you can define custom questions that the students...

  17. Can instructors/tutors see the student profiles without being allowed to edit them?

    Due to FERPA restrictions, that feature is not available to tutors/instructors. Only administrators can view/edit students profiles.
    ...

  18. What are the different edit modes in the tutor schedule for?

    The edit mode specifies how you edit the schedule:
     
    Exceptions only: It only shows the events defined as...

  19. While importing, when a class is considered as unique?

    The classes are grouped by the following fields:

  20. How do I edit the center’s hours?

     In order to edit the college’s business hours please go to Administration->Control Panel->Tracking Settings->General->...

  21. If I e-mail you over this weekend will someone answer an e-mail?

    We only provide technical support during business hours.
    However, please email us whenever you have a question or want to tell us something...

  22. Is the Class Name column required to tie the students to their classes?

     The class name is not required to tie students to their classes, with the CRN, Semester and Subject Area is enough. However, adding a class...

  23. Can tutors make an appointment for another tutor?

    Tutors cannot make appointments for other tutors. What you can do is add the Appointments Administrator Role to every person you want, because...

  24. If it is possible for the time at which you are logged out of your Accudemia session to be adjusted?

     In order to adjust the auto log-out duration, you have to go to the Control Panel>Tracking settings>General>Miscellaneous and...

  25. How to configure the schedule time slots?

    The appointment scheduler is configured  in Control Panel -> Tracking Settings -> General -> Blocks per hour.
    You can...

  26. How to edit and modify class sessions?

     To do so you must entering to Subject Areas screen. Select the subject to edit. Check the Session History and Advanced Scheduler to add...

  27. Is there a setting that I need to make in Accudemia to allow me access to iAccu?

    Every iAccu that syncs with Accudemia is listed on Sign In Stations> iAccu.
    If you synched and you don’t see any device there,...

  28. How do we add an IPod to our Accudemia?

    Follow the next steps:
    1) First, download iAccu in the iPod or from iTunes:...

  29. How do I login as tutor, if I’m also a student?

    In order to login as tutor, you need to do the following:

    1) Make sure the “Sign In” icon is clicked before you enter the ID:...

  30. Can you assign/change location when making appointments?

    You can make appointments by accessing any of the next screens:

  31. How to copy the tutor's schedule?

    Here is How to Copy the Tutor's Schedule

    •  Load the schedule you want to be the source of the copy. To do so, fill in the tutor...

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