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Browser specific issues and questions.

We have to recreate the sign-in station once in a while.

This is generally browser related issues. I would strongly suggest to:

1) Use either Mozilla Firefox or Google Chrome. Those browser are faster and more secure also. Even if you are able to fix the problem, we still recommend you to do use one of those browsers.

2) Make sure the time and date in your computer are correct. If the date is wrong (e.g., September 14, 2011), browsers are likely to work wrong.

3) Make sure you are not using a special software like Deep Freeze.

4) Contact an IT person there that can check your computer and make sure of the following:

Accudemia font size is too small (or big). How can I change it?

Sometimes the font size in the browser changes if an user presses accidentally the shortcuts to do so. While you have Accudemia open in the browser, try one of the following:

  • Press Ctrl + 0 (control plus de number zero, without using the keypad. Use the number that is above the letter P in your keyboard), or
  • Press Ctrl + (+) (control plus the plus symbol, this time using the keypad).

If that doesn’t work, please try restoring the zoom and text size using your browser options:

How do I know what browser I am using?

You can enter this site: http://www.whatismybrowser.com/
If you have requested support to the Accudemia team, copy all the text and send it together with your question.
Also, don't forget to include if Javascript, Flash, Cookies and Java are enabled.

How do I enable JavaScript in my browser?

In order to view Accudemia, you will need to have JavaScript enabled in your browser. To do so, please follow the instructions below:
Microsoft Internet Explorer
1. Select Internet Options from the browser's Tools menu.
2. Click the Security tab.
3. Click Custom Level in Security Level for this Zone.
4. Scroll down to Scripting, near the bottom of the list.
5. Under Active Scripting, choose Enable.
6. Click OK to leave Security Settings. Click OK to leave Internet Options.

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